Policies of The FLO™

We may arrive 15 minutes prior to your appointment so that we may start your service on time or even early. A late arrival may require a reduced appointment time, at scheduled price, with respect to the clients that are scheduled after you.
Rescheduling policies: All will agree, time is our most valuable asset that we can never get back. We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings - just like you, we'd much prefer to have another guest take your place than to charge for a cancellation. Please provide a minimum of 24 hours notice if you need to reschedule an appointment; 48 hours notice is required to cancel or reschedule groups of three (3) or more treatments. This allows the spa enough time to fill appointments. Late cancellations will be charged 50% of treatment scheduled. "No-shows" will be charged 100% of treatments scheduled. The spa needs to pay its therapists even if a client is a "No-show". This policy allows us to retain great employees.
Quiet, Please: Please turn off cell phones upon check in at The FLO Therapeutic Massage™ and speak softly. We are a haven for all those coming here to relax and enjoy a therapeutic and relaxing experience.
Children: To maintain our relaxing atmosphere, we ask that you do not bring children to The FLO Therapeutic Massage™. We do however allow children to enjoy certain spa treatments under the following guidelines: children under the age of 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. It is the adult's responsibility to monitor the child's behavior.
Forms of Payment: We accept cash, American Express, Visa, Master Card or Discover credit/debit cards for payment. Personal checks are not accepted.
Gratuities: Tipping is never expected, but always appreciated. *Your treatment fees do not include gratuities. Customary gratuity for each service provider is 18 to 20 percent. Please leave any gratuities at the reception desk when checking out. Tipping envelopes for cash gratuities are provided at the front desk or you may add gratuity onto your credit card.
* 2 hour massage is a flat rate that includes travel, tip and taxes.
Communicating Your Preferences: All aspects of treatments can usually be modified to your taste; amount of light, type of music, and whether or not you choose to have a conversation or enjoy your treatment in silence. Feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have.
Pregnancy or Medical Conditions: Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. Before treatment begins, let your therapist know of any medical concerns. If you are pregnant, massage services are provided. Please inform the therapist how far along you are.
Modesty Concerns: It is never required that you are unclothed in front of anyone at our spa. Towels are provided for certain modalities. Therapists are well trained in the "art of draping" which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table.

a) Dragon FLO™ modality is best done without any articles of clothing (although not required based on your comfort level) and uncovers one half of the body (while maintaining modesty and draping rules) in order to perform the continuance flow of massage it was designed with. However, if having one half of your glutes uncovered is an issue or you feel uncomfortable, please inform the therapist prior to the commencement of treatment.

What to wear during your treatment: This all depends on your level of comfort. 98% of people are comfortable with no undergarments on the massage table. It's a matter of comfort. We want to make sure that you are comfortable, so please let us know if you have questions.
This is a Professional Therapeutic Establishment: Our trained therapists are professionals and communication is 100% key to a relaxing and therapeutic massage.